Need help? Here's our frequently asked questions!
Do you need some help or are you looking for an answer that you need to know badly? Well guess what? You have come to the right place! Please review some of our most common questions below to see if you find what you need.
If you still need some help after checking out the information below, then please contact us, as we want to help!
Of course, they are! We find that we have a lot of adults who love the unique products that we offer, and we also find that many adults love to purchase them for their children as well. There isn't an age limit on having fun!
When you create an account you will have the ability to review your current orders, past orders, and take advantage of special offers and promotions that we regularly send to our customers. Lastly, you never have to worry as we never store or keep any credit card information on file or in our system.
We are here to help you anyway and as quickly as we can. There are several ways you can reach us for any questions, concerns or issues. You can contact us via our contact us page or even quicker would be to shoot us a message via Facebook Messenger.
When it comes to securing your information that is something that we take seriously. We are level 1 PCI DSS compliant which ensures that your credit information is being handled properly and securely. We never store or keep any of your credit card information which is required to be compliant. In order to be level one compliant, each year an outside party must audit our procedures and review our systems that include the following areas.
- Network security
- Data protection
- Vulnerability management
- Access control
- Policy compliance
With our focus on cutting edge systems and security, you can rest assured that your information is safe.
We accept all major credit cards including Visa, MasterCard, Discover, American Express along with several other common payment methods such as PayPal, Apple Pay, Google Pay, and more. We do not accept money orders or checks.
We understand that sometimes things happen and you need to make changes or cancel your order. If the order has already left our facility, then we are unable to make any changes or provide a cancellation. If this has happened, simply follow our easy Return Policy.
If your order has not shipped yet, we ask you to contact us as soon as possible to see what options are possible.
You can locate your order number on your email confirmation along with your shipping notification emails. If you also created an account with us, you can also find your order number in your account page.
You can track your order by simply using your order number and email address by visiting this link to our Tracking Center. Also, you will have updates emailed to you as well that you can use to track your package as well.
Once you place your order you will receive an email confirmation which will be sent to the email address you used during checkout, or that is listed in your account.
You should receive an email confirmation almost instantly after you finish the checkout process on our store. If you do not see an email confirmation within one hour, please check your spam folder. If you incorrectly used the wrong email address you can update this information via your account page.
If you need additional help you can always reach out to use as well for assistance.
If you forgot to use your discount or promo code during checkout, please hold onto it for your next order. Once you complete the checkout process we are unable to edit the transaction to account for the discount.
We're sorry but promotion and discount codes can not be used in conjunction with each other. Use one during checkout that you find meets your best needs.
If you package arrives and is either the wrong item or if is missing items, please contact us immediately. Please review your email confirmation to ensure your order matches the order that you received.
You can check out our full shipping and delivery policy by following this link to our Shipping Policy.
In order to take advantage of free shipping, you need to simply meet the minimum amount required during checkout. Also, we can only offer free shipping to shipments within the United States.
When considering free shipping take into account any promo codes you are applying or discounts. If the minimum is met then shipping will be on us as we value you as a customer!
Once we process your order it normally leaves our warehouse within 2 business days depending on what day you place your order. If you place your order on Friday for instance, it will leave our warehouse the following business day which is normally Monday, unless there is a holiday.
Once shipped, it will take about 3-6 business days to arrive depending on the delivery location.
We currently utilize UPS, USPS, and DHL for shipping carriers. During checkout you will have the options available to you based on where the package is being shipped.
We understand that mistakes happen and sometimes things get a little crazy during checkout. If you need to change your shipping address, please contact us as soon as possible. If the shipment has not left our warehouse yet then we can easily make the change. The fastest way to get in touch with us is by Facebook Messenger.
Yes, we can! Please note that shipping times will be extended as we are located in the United States.
Returns & Exchanges
You can check out our full return policy by following this link to our Return & Exchange Policy.
While we cannot provide a traditional exchange, we can provide the following which ends up being the same in end.
- Purchase the new item that you would like to have instead.
- Return the item that you currently have for credit.
If you are unhappy with your recent purchase and simply want to return the item we ask that you do so within 30 days. While we would love to offer you another product that you may like, we understand there are times where you simply need to send it back. First, please review our full Return Policy to ensure your item is eligible.
You will be responsible for paying for your own shipping costs for returning the item to us. Shipping costs are non-refundable. Items that are being reviewed for damages are handled on a per case basis as sometimes the damages are the result of the shipping company for instance.
If you already started the process of returning an item you can use your order number and email to review the status by visiting this link to our Return Center.
Refunds will be credited to the original form of payment that was made to make the purchase. Once we receive your return please allow up to 10 business days for the credit to show in account or statement.
If after 10 business days you do not see the credit posted, please first contact your bank or credit card company to find out when the credit will be applied.
You can estimate that the process will be complete in less than 14 business days from when you ship or mail your return to us.
Our gift cards never expire! We don't believe in making special gifts just disappear.
If you would like to check your balance, please contact us and we can send you an update via email with the amount left on your gift card.
If you lost your gift card or gift card code, please contact us. We keep records of every gift card and we can easily help you to find yours.
Absolutely! You can use your gift card as many times as you like as long as there is a balance left.
We unfortunately cannot reload gift cards. If you do need more money added to a gift card we encourage you to purchase a new one.
Unfortunately, you cannot use a gift card to purchase a new one. We are sorry!
You sure can! Gift cards are simply a form of payment and you can use discount codes during your transaction.
If you still need help or have questions please contact us as we want to help!