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Returns & Exchanges
We want you to shop with confidence at Pakapalooza. If your order is not quite right, we are here to help. Our goal is to make the return and refund process as simple and straightforward as possible.
Return Eligibility
Returns are accepted within 30 days of the purchase date. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and include the original packaging whenever possible.
To begin your return, please visit our Return Center.
Refunds
Once your return is received and inspected, we will email you to confirm that we have received the returned item. We will also notify you whether your refund has been approved or declined.
If your refund is approved, it will be issued to your original method of payment. Please allow up to 10 business days for the credit to appear, depending on your bank or credit card company.
Late or Missing Refunds
If more than 10 business days have passed since your refund was approved and you still have not received it, please first check with your bank or credit card company. Processing times can vary after a refund has been issued.
If you have completed these steps and still have not received your refund, please contact us.
Exchanges
If you would prefer a different item, please return your original purchase for a refund and place a new order for the item you want. This allows you to order the replacement immediately without waiting for the return process to be completed.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery.
Please include your order number, a brief description of the issue, and clear photos showing the damage. Email this information to hello@pakapalooza.com. Once we review the information, we will work with you to provide an appropriate resolution.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error or the item arrived damaged or defective.
Original shipping charges are non-refundable.
Need Help?
If you have questions about your return, refund, or damaged item, please contact us. We are happy to help.
Your satisfaction matters to us. We will do our best to make the return process clear, fair, and easy.